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Model library · Bertazzoni Range

MAST365GASXE

Bertazzoni MAST365GASXE Repair

Bertazzoni range

Most common issues on this model

  1. Burner ignites late or only after several clicks
  2. Oven burner flame uneven
  3. Flame blows out when the oven door closes
  4. Knob will not seat fully on its stem

Everything on the MAST365GASXE burns gas: five burners across a 36-inch top and the oven below. It stands in a wide freestanding opening and usually replaces a larger range of similar width, so the gas stub and outlet are already waiting behind it.

If the oven flame disappears when the door is shut, we look at airflow and burner condition before blaming the valve, because a dirty oven burner or a door seal that is out of shape upsets the flame. On the cooktop we go port by port. A knob that will not seat fully is also worth attention, since it can mean the valve stem is worn or bent.

Smell gas? Get out of the house and call the gas utility from outside.

Key features

  • 36-inch freestanding all-gas range
  • Five burners
  • Master Series
→Codes

Error codes this model can show

MAST365GASXEMAST365GASXE questions
The oven flame goes out whenever I close the door. Why?

Closing the door changes airflow around the burner. If the burner is dirty or the flame is weak, the change can snuff it out. We clean the burner, check the igniter and inspect the door seal.

What would stop a knob from seating on its stem?

Heat and grease can warp the knob or build up on the stem, and a bent stem prevents a clean fit. We clean it, test the valve and replace the knob or valve that is damaged.

How often should the burners on a gas range be cleaned?

Wipe spills when they happen and give the ports a gentle brushing every few months. Regular cleaning keeps the igniters dry and the flame even, and we do it during service visits too.

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Book in about a minute, or call the desk. Same-day windows inside the Loop on most days, next-day across the rest of Houston.

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