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Error code · Freezer

Bertazzoni Freezer Column Message “Error Code”: Touch alarm for the number

On Bertazzoni built-in freezer columns with a TFT display, such as the REF24FCIPRR, REF30FCIPIXL and REF18FCIPRL, an Error Code message reports functional problems. The display does not show the whole story at once. Touch the Alarm…

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Code
Error Code...
Appliance
Freezer
Brand
Bertazzoni
Warranty
30-day workmanship

What Error Code... means

On Bertazzoni built-in freezer columns with a TFT display, such as the REF24FCIPRR, REF30FCIPIXL and REF18FCIPRL, an Error Code message reports functional problems. The display does not show the whole story at once. Touch the Alarm key to see the error number, and give that number when you call for service so the cause can be found quickly. The freezer may still be cold, but it should be checked.

Common causes of Error Code...

  • Temperature sensor reading out of range
  • Fan or cooling circuit not working
  • Control or display communication problem
  • Power interruption that upset the control
✓ One safe check you can try

1. Touch the Alarm key on the display to see the error number. 2. Write the number down or take a photo. 3. Keep the door closed so the freezer stays cold. 4. Check that the unit has power and the breaker is on. 5. Call us with the model and the number.

! Why to stop there
  • The number is the clue that tells us where to look, and guessing loses it.
  • Opening the cabinet to look for the problem risks food and wiring.
  • Food can thaw while a cooling problem goes unchecked.
  • We quote in writing first, and our repair carries a 30-day warranty.
Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.
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Error Code...Error Code... questions
Where do I find the error number?

Touch the Alarm key on the display and the number appears. Write it down before you call, since it helps us understand what the freezer is reporting.

Should I move the food out?

Check the temperature shown on the display. If it is rising, move food to another freezer. If it stays cold, keep the door closed and call us.

Can a power cut cause an error code?

A power cut itself shows Power Failure. An error code means a functional problem, so call us with the number and we will test the freezer.

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Still seeing Error Code...?

A technician diagnoses it on site and gives you the price in writing before any work starts.

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