Bertazzoni Wine Column Message "Upper or Lower Zone Too Cold": Wait Before Calling

What Upper or lower zone too cold means

On Bertazzoni built-in wine columns with a TFT display, such as the REF24WCPIXR and REF18WCPRL, the message "Upper zone too cold" or "Lower zone too cold" shows when a zone is colder than the temperature you chose. The screen advises waiting 12 hours. If the message is still there after that, contact us. Wine is not at risk from a slightly cool zone, but a very cold zone should be checked.

Common causes of Upper or lower zone too cold

A zone setpoint that is lower than intended
A recent change to the setting that has not yet settled
A sensor reading that keeps the cooling running too long
A cooling or control part that cannot stop cooling the zone

✓ One safe check you can try

1. Open the zone settings and compare the setpoint with what you want. 2. Raise it by one step. 3. Do not change anything else for 12 hours. 4. Put a thermometer among the bottles to see the actual temperature. 5. If the message persists after 12 hours, call us.

! Why to stop there

Changing the setting again and again restarts the waiting period.
Sensor and cooling causes cannot be told apart from the front.
A zone that stays too cold can freeze a bottle, which can crack the glass.

Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.

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Other Wine Column codes

Upper or lower zone too warmBertazzoni Wine Column Message "Upper or Lower Zone Too Warm": Zone Above Setpoint Check condenserBertazzoni Wine Column Message "Check Cond": Time to Clean the Condenser Door openBertazzoni Wine Column Message "Door open": Door Left Open Too Long E1/E2Bertazzoni REF18WCB/REF24WCB Codes E1 and E2: Upper Zone In-Cabinet Probe Open or Shorted E3/E4Bertazzoni REF18WCB/REF24WCB Codes E3 and E4: Upper Zone Frosting Probe Open or Shorted E5/E6Bertazzoni REF18WCB/REF24WCB Codes E5 and E6: Middle Zone In-Cabinet Probe Open or Shorted E7/E8Bertazzoni REF18WCB/REF24WCB Codes E7 and E8: Middle Zone Frosting Probe Open or Shorted E11/E12Bertazzoni REF18WCB/REF24WCB Codes E11 and E12: Lower Zone Frosting Probe Open or Shorted

Upper or lower zone too coldUpper or lower zone too cold questions

How long should I wait?

The screen says 12 hours. That gives the zone time to settle after a setting change or a door opening. If the message remains, a visit is the next step.

Is the zone too cold for wine?

Slightly cold is not harmful. If the thermometer reads close to freezing, move the bottles, since a frozen bottle can push out the cork or crack.

Which zone is affected?

The message names the upper or lower zone. Adjust only that zone. If both zones show it, there may be a shared cause, and we would check the control.

Bertazzoni Wine Column Message “Upper or Lower Zone Too Cold”: Wait Before Calling

What Upper or lower zone too cold means

Common causes of Upper or lower zone too cold

Other Wine Column codes

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