Bertazzoni Induction Cooktop Touch Controls Unresponsive: Locked or Wet Keys

What Touch Controls Unresponsive means

On Bertazzoni professional induction cooktops such as the PE244INDXV, PE304INDXV and PE365INDXV, unresponsive touch controls usually mean the control is locked, because the key lock has been activated. Controls that are only difficult to operate are usually wet, with a slight film of water on them, or being touched with the tip of the finger. Unlocking the panel or using the ball of your finger is the answer.

Common causes of Touch Controls Unresponsive

The key lock has been activated
A slight film of water on the controls
Touching with the fingertip instead of the ball of the finger

✓ One safe check you can try

1. Unlock the control panel using the key lock control. 2. Dry the touch area with a soft cloth. 3. Press with the ball of your finger rather than the tip. 4. If the keys still ignore you after unlocking and drying, call us.

! Why to stop there

Unlocking is a setting, so no repair is needed in most cases.
If the controls still do not react, the touch board needs testing under the glass.
Our written price comes first and the work has a 30-day workmanship warranty.

Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.

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Other Cooktop codes

Sudden Shutdown With Signal ToneBertazzoni Induction Cooktop Sudden Shutdown With a Signal Tone and Error Code UBertazzoni P304IAE Induction Cooktop Code U: No pan or inadequate pan u (pan symbol)Bertazzoni Professional Induction Cooktop Code u: No suitable cookware U400Bertazzoni Induction Cooktop Code U400: Supply connection FdBertazzoni Radiant Ceramic Cooktop Code Fd: On/Off LED error Some Keys Not WorkingBertazzoni Induction Cooktop With Dead Keys or an Odd Display: Board Error FEBertazzoni Radiant Ceramic Cooktop Code FE: Touch NTC short FHBertazzoni Radiant Ceramic Cooktop Code FH: EEPROM checksum error

Touch Controls UnresponsiveTouch Controls Unresponsive questions

How do I know the controls are locked?

A locked panel ignores normal touches while the cooktop is otherwise alive. Use the key lock control to unlock it. This is the first thing to try when everything seems unresponsive.

Why do the keys work better with the ball of my finger?

The touch sensors respond to a broader contact area. The tip of the finger is small, so presses may not register, especially when the glass has a slight film of water on it.

When does this need a technician?

If the panel is unlocked, dry and pressed with the ball of the finger, and the keys still do not respond, the touch circuit may be failing. We would test it and quote the repair first.