Bertazzoni P365IX Cooktop Dashes on the Display: Keypad Held Too Long

What - (dashes) means

On legacy Bertazzoni induction cooktops such as the P304IX and P365IX, dashes on the display mean a "long press". Something has leaned on the keypad for more than ten seconds, or liquid or a damp cloth is sitting on it. The controls are disabled and power to that section is off. Once the cause is removed and you turn the element back on, the cooktop is operational again.

Common causes of - (dashes)

Something resting on the keypad for over ten seconds
Liquid or a damp cloth on the keypad
A pan handle or utensil pressing a key

✓ One safe check you can try

1. Switch the cooktop off if you can and lift away anything touching the keypad. 2. Wipe the keypad dry with a soft cloth. 3. Turn the element back on once the area is clear and dry. 4. If dashes appear again with nothing on the keypad, call us.

! Why to stop there

The dashes are a protection, and most of the time clearing the keypad is the whole cure.
Dashes on a clean, dry keypad suggest a key that is stuck under the glass, which is not a home repair.
We give the price in writing first and stand behind the work for 30 days.

Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.

→Same appliance

Other Cooktop codes

Sudden Shutdown With Signal ToneBertazzoni Induction Cooktop Sudden Shutdown With a Signal Tone and Error Code Touch Controls UnresponsiveBertazzoni Induction Cooktop Touch Controls Unresponsive: Locked or Wet Keys UBertazzoni P304IAE Induction Cooktop Code U: No pan or inadequate pan u (pan symbol)Bertazzoni Professional Induction Cooktop Code u: No suitable cookware U400Bertazzoni Induction Cooktop Code U400: Supply connection FbBertazzoni Cooktop Code Fb: Keyboard Error in Group Selection Only One Side WorksBertazzoni P304IX Cooktop Heats on Only One Side: Internal Problem FcBertazzoni Cooktop Code Fc: Overtemperature Shutdown, Let It Cool

- (dashes)- (dashes) questions

Why did the cooktop stop heating when dashes showed up?

The cooktop treats a key held for more than ten seconds as a mistake and shuts that section off. It is a safety response to something resting on the keypad.

What do I do to get it working again?

Remove the liquid, cloth or object, dry the keypad, and then turn the element back on. Nothing needs resetting at the breaker. The element then works normally.

What if I see dashes again and again?

If the keypad is clear and dry and the dashes keep coming, a key may be registering a press by itself. That needs a technician, and we would test it before quoting.